| Person in charge |
|---|
| Elena Cardona |
| Description of the activity |
|---|
Information on the necessary documents and the validation procedure for students who obtained their degree abroad or who have completed part of their academic studies abroad. Verification of the documents provided; submission of the request to the competent Students’ services office for subsequent fulfilments. |
| Number of operators |
|---|
| 9 |
| Open to public |
|---|
| Yes |
| Opening times |
|---|
Monday: from 9.00 a.m. to 12.00 noon |
| Further information |
|---|
7 permanent full time employees + 2 students/tutors |
Quality parameters |
Indicators |
2019 value |
2020 value |
2021 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
|
| Weekly opening hours | 15,5 | 15,5 | 15,5 | |
| Promptness | ||||
| Average time for taking in charge | 4 hours | 4 hours | 4 hours | |
| Average time for delivering | 7 days | 7 days | 7 days | |
| Trasparency | ||||
| Publicity means | E-mail Website Other |
E-mail Website Other |
E-mail Website Other |
|
| Average time for updating | 2 days | 2 days | 2 days | |
| Online interaction means | downloadable PDF | downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process |
|
| Effectiveness | ||||
| Number of complaints per year | 1 | 1 | 1 | |
| Complaining means | E-mail Office Post Telephone |
E-mail Office Post Telephone |
E-mail Post Telephone |
|
| Contacts for complaining |
|---|
Settore Accoglienza Studenti Stranieri |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
Students who come to our office can fill in a questionnaire whose result is that 96% of students questioned were satisfied or very satisfied. |
