| Person in charge |
|---|
| Elena Cardona |
| Description of the activity |
|---|
Welcome service to all International and mobility students and professors; support in the issue of study visa and residence permit; support in the accommodation research; free-of-charge Italian language courses; fiscal code issue; support in administrative procedure such as the opening of a bank account and health care. |
| Number of operators |
|---|
| 9 |
| Open to public |
|---|
| Yes |
| Opening times |
|---|
Monday: from 9.00 a.m. to 12.00 noon |
| Further information |
|---|
7 dipendenti a tempo indeterminato a cui si aggiungono in media due studenti 150 ore o tutor. Indirizzo PEC: air3@pec.unige.it A partire da marzo 2020 la funzionalità degli uffici è garantita a distanza. L'accesso agli sportelli porà avvenire esclusivamente su appuntamento per casi specifici. |
Quality parameters |
Indicators |
2019 value |
2020 value |
2021 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
|
| Weekly opening hours | 15,5 | 15,5 | 15,5 | |
| Promptness | ||||
| Average time for taking in charge | 4 ore | 4 ore | 4 ore | |
| Average time for delivering | 1 day | 1 day | 1 day | |
| Trasparency | ||||
| Publicity means | E-mail Other |
E-mail Website Other |
E-mail Website Other |
|
| Average time for updating | 2 days | 2 days | 2 days | |
| Online interaction means | downloadable PDF | downloadable PDF | downloadable PDF | |
| Effectiveness | ||||
| Number of complaints per year | 1 | 1 | 1 | |
| Complaining means | E-mail Office Post Telephone |
E-mail Office Post Telephone |
E-mail Post Telephone |
|
| Contacts for complaining |
|---|
Settore Accoglienza Studenti Stranieri |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
Students who come to our office can fill in a questionnaire whose result is that 96% of students questioned were satisfied or very satisfied. |
