| Person in charge |
|---|
| Elena Cardona |
| Description of the activity |
|---|
Information service on the necessary documents and the enrollment procedures for students who obtained their qualification abroad; verification of the documents provided and filling out of the online pre-enrollment; management of further requests from Italian Embassies and Consulates for non-EU students living abroad. |
| Number of operators |
|---|
| 9 |
| Open to public |
|---|
| Yes |
| Opening times |
|---|
Monday: from 9.00 a.m. to 12.00 noon |
| Further information |
|---|
7 permanent full-time employees + 2 students/tutors on average. Since March 2020 the activity of the office is granted in remote. Access to physical desks is limited to specific cases and on appointment basis. |
Quality parameters |
Indicators |
2019 value |
2020 value |
2021 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Post |
E-mail In person Website Certified Electronic Mail Post Sector-related website |
E-mail Telephone In person Website Certified Electronic Mail Post Sector-related website |
|
| Weekly opening hours | 15,5 | 15,5 | 15,5 | |
| Promptness | ||||
| Average time for taking in charge | 4 hours | 4 hours | 4 hours | |
| Average time for delivering | 2 days | 2 days | 2 days | |
| Trasparency | ||||
| Publicity means | E-mail Website Other |
E-mail Website Other |
E-mail Website Other |
|
| Average time for updating | 2 days | 2 days | 2 days | |
| Online interaction means | Online management of the whole process | Online management of the whole process | Online management of the whole process | |
| Effectiveness | ||||
| Number of complaints per year | 1 | 1 | 1 | |
| Complaining means | E-mail Office Post Telephone |
E-mail Office Post Telephone |
E-mail Post Telephone |
|
| Contacts for complaining |
|---|
Settore Accoglienza Studenti Stranieri |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
Students who come to our office can fill in a questionnaire whose result is that 96% of students questioned were satisfied or very satisfied. |
