Person in charge |
---|
Irene Patania |
Description of the activity |
---|
- Information campaign |
Number of operators |
---|
6 |
Open to public |
---|
Yes |
Opening times |
---|
Monday, wednesday, thursday and friday from 09.00 to 12.00 |
Social media |
---|
Some news are posted on Facebook |
Further information |
---|
Since March 2020 the activity of the office is granted only in remote. |
Quality parameters |
Indicators |
2019 value |
2020 value |
2021 value |
---|---|---|---|---|
Accessibility | ||||
Contact means | E-mail Telephone In person Website Certified Electronic Mail Post Sector-related website |
E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
|
Weekly opening hours | 15,5 | 15,5 | 15,5 | |
Promptness | ||||
Average time for taking in charge | 4 days | 4 days | 4 days | |
Average time for delivering | 15 days | 15 days | 15 days | |
Trasparency | ||||
Publicity means | E-mail Website Social Newsletter Other |
E-mail Website Social Newsletter Other |
E-mail Website Social Newsletter |
|
Average time for updating | 5 days | 5 days | 5 days | |
Online interaction means | downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process |
downloadable PDF Webform Online opening process |
|
Effectiveness | ||||
Number of complaints per year | 0 | 0 | 0 | |
Complaining means | E-mail Office Post Telephone |
E-mail Office Post Telephone |
E-mail Post Telephone |
Contacts for complaining |
---|
coopint@unige.it |
Satisfaction surveys |
---|
Yes |
Results of satisfaction surveys |
---|
Students can fill in a survey from which results that 96% of the customers is satisfied or very satisfied. |