| Person in charge |
|---|
| Laura Barrago |
| Description of the activity |
|---|
Dissemination of information regarding the mobility from extra-European countries funded by the European Commission under the Erasmus+ KA 107 programme. |
| Number of operators |
|---|
| 6 |
| Open to public |
|---|
| Yes |
| Opening times |
|---|
Monday, wednesday, thursday and friday from 09.00 a.m to 12.00 a.m |
| Social media |
|---|
Some news are posted in Facebook, at the following link: https://www.facebook.com/Unigenova |
| Further information |
|---|
Starting from March 2020 the functionality of the offices is guaranteed remotely. The access to front offices is available in specific cases and only by appointment. |
Quality parameters |
Indicators |
2019 value |
2020 value |
2021 value |
|---|---|---|---|---|
| Accessibility | ||||
| Contact means | E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone In person Website Certified Electronic Mail Post |
E-mail Telephone Website Certified Electronic Mail Post |
|
| Weekly opening hours | 15,5 | 15,5 | 15,5 | |
| Promptness | ||||
| Average time for taking in charge | 4 hours | 4 hours | 4 hours | |
| Average time for delivering | 15 days | 15 days | 15 days | |
| Trasparency | ||||
| Publicity means | E-mail Website Other |
E-mail Website Other |
E-mail Website Other |
|
| Average time for updating | 2 days | 2 days | 2 days | |
| Online interaction means | downloadable PDF Webform |
downloadable PDF Webform |
downloadable PDF Webform |
|
| Effectiveness | ||||
| Number of complaints per year | 1 | 1 | 1 | |
| Complaining means | E-mail Office Post Telephone |
E-mail Office Post Telephone |
E-mail Post Telephone |
|
| Contacts for complaining |
|---|
Piazza della Nunziata, 6 - 16124 Genova |
| Satisfaction surveys |
|---|
| Yes |
| Results of satisfaction surveys |
|---|
At the end of the mobility the students filled in a Survey on-line from which it resulted the 100% of satisfaction. |
